Frequently asked questions from restaurant owners

Basics and getting started

What is Jelo.hr for restaurants?

Jelo.hr is a system for restaurants that brings together the restaurant website, online reservations, a reservation overview, your listing on the Jelo map and further tools that make the day-to-day work easier.

How quickly can I get started?

A restaurant can be set up very quickly, and the basic profile and first features can be live shortly after you enter the main details.

Do I need any special equipment?

No special equipment is needed for basic use. The system runs on a computer, a tablet or a phone.

Reservations and tables

How do online reservations work?

A guest sends a reservation request through the restaurant profile or the website, and the restaurant reviews the reservations inside the system.

Can I see every reservation in one place?

Yes. Reservations are available in an overview inside the admin area, which makes organisation and everyday work easier.

Does the system help reduce no-shows?

Yes. The more advanced plans include reminders and better reservation management, which helps reduce no-shows.

Restaurant website

Do I get a website for my restaurant?

Yes. Jelo.hr includes a restaurant website with the key information, a gallery, contact details and further content depending on the plan.

Can I edit the website content myself?

Yes, on the relevant plan you can edit the website yourself, add content and make basic changes without a developer.

Can my restaurant appear on the Jelo map?

Yes. Your restaurant can be shown on the Jelo map so guests can find it and get in touch more easily.

Pricing and plans

What is the difference between the Start, Pro and Pro+ plans?

Start covers the basic digital foundation, Pro brings more automation and more advanced options, and Pro+ includes the highest level of control, support and extra options.

Can I move up to a bigger plan later?

Yes. The plan can be adjusted as the restaurant grows and needs more advanced features.

Is there a trial period?

Yes, the system supports a trial period so a restaurant can see whether the way it works suits them before full activation.

Support and setup

Do you help with setting the restaurant up?

Yes. The initial setup and profile activation can be guided by our support so the restaurant starts using the system as quickly as possible.

How can I get in touch with support?

You can reach support through the contact form or the direct contact details listed on the Jelo.hr site.

Ready to run your restaurant more simply?

Activate your restaurant, put it in front of guests and start using the Jelo.hr system for online reservations and better organisation.